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Guide to Services

What is it?

The Guide to Services provides an up-to-date listing of reference diagnostic services that are provided free of charge by the National Microbiology Laboratory (NML) of the Public Health Agency of Canada (PHAC). Information including patient criteria, specimen requirements, accompanying documentation, and turnaround times can also be found.

Requisition forms on the NML Guide to Services are best viewed using the Microsoft Edge web browser. To view in Chrome, click on the requisition link, then right click on the downloaded file name in the lower left hand corner of the browser window, and select 'Always view in system viewer.' This will open the requisition in Adobe Acrobat or other PDF viewing software on your computer. To view in Firefox, click on the requisition link, then select 'Open with...' and choose your preferred PDF viewer (e.g. Adobe Acrobat).

Divisions and Laboratories

Lab Epidemiology Support Services

Where an NML lab programme is providing reference testing services, epidemiology support (e.g., survey design, sampling advice, analysis) may be requested from the Laboratory Surveillance and Epidemiology section. Lab epi support can be discussed by contacting:

Phone #: (204) 784-5981


Canadian Virus Reporting Program

To access the Canadian Virus Reporting Program form, please click here

Canadian COVID Genomics Network (CanCOGeN)

The Canadian COVID Genomics Network (CanCOGeN) is partnering with the CPHLN (CPHLN-CanCOGeN) to perform large-scale genome sequencing and analysis of Canadian SARS-CoV-2 viral genomes to understand, track and respond to the COVID-19 pandemic. For sample submission support please contact:

Phone #: (204) 789-6047


National Microbiology Laboratory MALDI-TOF Spectral Libraries (NMSL)

The National Microbiology Laboratory MALDI-TOF Spectral Libraries (the NMSL) are mass spectrometer data libraries developed at the National Microbiology Laboratory to support our public health partners in the identification of rare, novel and high-consequence bacterial pathogens that may not be present in commercially available libraries.

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PHAC Programs and PHAC Affiliated Programs External to the NML

Emergency Contact Information

The Operations Centre Director is the NML's primary point of contact for externally-referred emergency/non-emergency situations related to infectious diseases or biological agents, regardless of the time of day. The Operations Centre Director is available 24/7:

Phone #: 1-866-262-8433


The NML values client feedback. For questions, comments or concerns regarding services provided, please contact the NML Quality Office.

Phone #: (204) 789-7623